Refund policy

We hope you love your handmade purchase! As each item is carefully made, we ask that you read our returns policy before placing your order.

Returns

We accept returns within 14 days of delivery for items that are unused, in their original condition, and in their original packaging.

To request a return, please contact us with your order number and reason for the return before sending the item back.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or faulty:

Personalised or custom-made items
Digital products or gift cards (if applicable)
Items that have been used or damaged after delivery

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Include your order number and photos of the item and packaging so we can resolve the issue as quickly as possible.

Refunds

Once we receive and inspect your returned item, we'll let you know if your refund has been approved. Approved refunds will be processed to your original payment method within 5–10 business days.

Original shipping costs are non-refundable unless the return is due to our error or a faulty item.

Return Shipping

Customers are responsible for return shipping costs unless the item is faulty, damaged, or sent in error. We recommend using a tracked shipping service, as we cannot be responsible for items lost in transit.