Shipping policy

Last updated: 14.07.26

Thank you for shopping with us! As each of our products is handmade, we take great care in preparing every order before it is shipped.

Processing Times

Orders are typically processed within 1–3 business days unless otherwise stated on the product page.

During busy periods, holidays, or promotional events, processing times may be slightly longer. If there are any significant delays, we will contact you as soon as possible.

Shipping Times

Estimated delivery times are:

UK: 2–5 business days

Please note that these are estimates and are not guaranteed.

Shipping Costs

Shipping costs are calculated at checkout based on your location and the shipping method selected.

Any free shipping offers will be clearly displayed on our website when available.

Tracking

Where tracking is included with your chosen shipping method, you will receive a tracking number by email once your order has been dispatched.

Delays

While we do our best to dispatch orders promptly, we cannot be held responsible for delays caused by:

Postal or courier services
Customs processing
Severe weather
Public holidays
Events beyond our reasonable control

Incorrect Shipping Information

Please ensure your shipping address is correct before completing your order.

We are not responsible for orders shipped to an incorrect address provided by the customer. If you notice an error, please contact us as soon as possible. We will do our best to update your address before your order is dispatched.

Lost or Damaged Parcels

If your order arrives damaged or appears to be lost in transit, please contact us as soon as possible.

For damaged items, please provide photographs of the product and packaging so we can investigate and arrange a replacement or refund where appropriate.