Terms of service

Last updated: 14.07.26

Welcome to our store. By accessing our website and placing an order, you agree to these Terms of Service. Please read them carefully before using our website.

1. General

By using this website, you confirm that you are at least 18 years old or have permission from a parent or guardian to make purchases.

We reserve the right to update or change these Terms of Service at any time. Changes will take effect once posted on this page.

2. Products

As our products are handmade, slight variations in colour, size, texture, and finish may occur. These variations are a natural part of the handmade process and are not considered defects.

We make every effort to display product images and descriptions accurately, but colours may vary depending on your device or screen settings.

3. Orders

All orders are subject to acceptance and availability.

We reserve the right to refuse or cancel any order if:

Payment cannot be authorised.
An item is unavailable.
Pricing or product information contains an error.
Fraudulent or suspicious activity is suspected.

If an order is cancelled after payment has been taken, a full refund will be issued.

4. Pricing & Payment

All prices are displayed in your chosen currency where applicable and include any applicable taxes unless otherwise stated.

Payment must be received in full before your order is processed and dispatched.

5. Shipping

Estimated delivery times are provided as a guide only and are not guaranteed.

We are not responsible for delays caused by postal services, customs, severe weather, or circumstances beyond our control.

6. Returns & Refunds

Please refer to our Returns & Refunds Policy for details on returns, exchanges, and refunds.

Your statutory consumer rights are not affected by our returns policy.

7. Intellectual Property

All content on this website, including photographs, product designs, logos, text, and graphics, is owned by us or used with permission and may not be copied, reproduced, or used without our prior written consent.

8. Limitation of Liability

To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, or consequential losses arising from the use of our website or products.

Nothing in these Terms limits or excludes liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence or for fraudulent misrepresentation.

9. Privacy

Your personal information is handled in accordance with our Privacy Policy. By using our website, you agree to the collection and use of your information as described in that policy.

10. Governing Law

These Terms of Service are governed by the laws of England and Wales. Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.